Refund policy

Return & Refund Policy

 

At Essential Tan, your glow is our priority. Due to the nature of our products, all sales are final. However, if your order arrives damaged or incorrect, we’ll make it right.

 

All Sales Are Final

 

For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been shipped.

 

Damaged or Incorrect Orders

 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Email us at [your email] with:

 

• Your order number

• A photo of the item(s) and packaging

• A brief description of the issue

 

We’ll review the issue and, if approved, send a replacement or issue a refund to your original form of payment.

 

Lost or Stolen Packages

 

Essential Tan is not responsible for packages lost or stolen after delivery. If this happens, we recommend contacting the carrier directly to file a claim. That said, we’ll always do our best to support you — reach out to us and we’ll see how we can help.